Solutions for iTunes Can’t Verify the Identity of the Server

Solutions for iTunes Can’t Verify the Identity of the Server 2019

Following are some other solutions you can try to fix iTunes can’t verify the identity of the server:
a. Clear iTunes Cache

Clearing iTunes cache is a simple fix that might solve the problem. The process is pretty straightforward and won’t take more than a minute. Follow these instructions:

Step 1: Open iTunes

Step 2: Navigate to Preferences > Advanced

Step 3: Now find and click Reset Cache option

Step 4: Click OK to close the window


b. Update/Downgrade iTunes

If you did not update iTunes and the “iTunes can’t verify the identity of the server” issue occurs randomly (you can open iTunes most of the time), then it is recommended that you update iTunes to the latest version. You can either update from iTunes itself or simply uninstall the current version and then download the latest version from Apple’s official website and install it.

If the problem occurred after updating iTunes, then it is recommended that you uninstall it and then install the previous version (downgrade).
c. Tweak iTunes Automatic Update Checking

This is another simple fix. It may or may not solve your issue, but it is worth a try. Follow these instructions:

Step 1: Open iTunes

Step 2: Navigate to Preference and untick the option ‘Check for updates automatically’

Step 3: Now tick the option again

Step 4: Restart iTunes


d. Keychain Access

This is a relatively lengthy and complex process but some users have successfully managed to solve the problem with it. Follow these instructions:

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Step 1: Close App Store and iTunes

Step 2: Open Keychain Access by navigating to Finder > Applications > Utilities

Step 3: Under Keychains, navigate to System Roots > Category > Certificates

Step 4: Now find the certificates that show a blue dot and a plus sign and then perform the following step in each of them:

Step 5: Open the certificate and click on the triangle. It will be shown next to ‘Trust’

Step 6: Choose ‘no value specified’ option in ‘Secure Sockets Layer (SSL)’

Step 7: Close the certificate and then open it again.

Step 8: Now choose ‘Use System Defaults’ in ‘When using this certificate’ option and then close the certificate. The plus sign and blue dot will disappear.

Step 9: Close the Keychain Access. The problem should be solved now.


The Main Causes of the iTunes Can’t Verify the Identity of the Server

Following are some main causes of the problem:


This issue may occur if the server iTunes is trying to connect is not the official server.


The host file of Windows is blocking iTunes from connecting to the internet. Some workplaces do this by putting internal resources in the hosts file.


The problem may also occur due to insecure HTTP requests being sent from iTunes to Apple, even if you have already patched your Windows’ HOSTS file.


Windows Firewall or some other third-party software is blocking internet access of iTunes.


There is a problem with Windows proxy server settings.
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